Operational risk is the risk that the work itself goes wrong: a payment released to the wrong account, a deployment that trades on its own, an election that misses its deadline, a vendor that stops answering. Every operations manager now owns a piece of the framework built to manage it, and most were handed that piece without a quantitative background.
This course teaches the framework in the order a practitioner meets it: the vocabulary, the self-assessment, controls and how to test them, loss events and near misses, indicators, scenario analysis, the capital number read without the formula, technology and third-party risk, fraud, resilience, and the reporting that carries a desk's risk to the board. Nothing in it needs more than arithmetic and a few descriptive statistics, and every calculation is worked in a table the reader can check by hand.
Written at the Foundational level for operations and change managers, first-line risk coordinators, and the second-line staff beside them, at broker-dealers, investment managers, custodian banks, fund administrators, wealth managers, and market infrastructure providers. Twelve lessons follow one composite firm, Alder Point Financial Group, under the US, UK, and EU rules; ten real cases are cited to court opinions, enforcement orders, and final notices; every job aid is a table built to be photocopied. A final integrated case and an optional thirty-question examination close the course.
What the Course Covers
1. What Operational Risk Is, and Why Operations Owns It
2. The Vocabulary: Event Types, Causes, Effects, and Appetite
3. Risk and Control Self-Assessment: Running One Without Rating Everything Medium
4. Controls: What They Are, How to Design Them, and How to Know They Work
5. Loss Events and Near Misses: Capture, Classification, and Root Cause
6. Key Risk Indicators and Key Control Indicators: Measuring Without a Model
7. Scenario Analysis: Thinking About the Big One Without a Distribution
8. Reading the Capital Number: The Standardized Approach Without the Formula
9. Technology, Change, and Third-Party Risk
10. Fraud, Conduct, and People Risk
11. Operational Resilience: Important Business Services, Impact Tolerances, and Recovery
12. Governance, Aggregation, Reporting, and the Regulator
Subscribers to the Journal may download the full course, including all 12 lessons, 48 quiz questions, and the 30-question final exam.
